Orders are shipped on Monday, Tuesday, Thursday, Friday and Saturday. All orders placed before 5pm will be shipped the next working day excluding Wednesdays due to Post Office closure. No shipments are made on a Sunday. Orders placed on a Saturday will be shipped on the following Monday.
In the unlikely event that the goods supplied are not what you expected, you must return them to us in an unused and unsoiled condition, complete with their original packaging, within 14 days of receipt. If either the goods or the packaging are not in a re-saleable state, then we may decline your refund request.
Refunds will be credited to your original method of payment and an email will be sent to confirm when this has been done. Please help us to deal with your return quickly by providing us with the requested information. Refunds are normally processed within 7 days but can take up to 14 days in busy periods. It is your responsibility to return the original item to us (as we do not offer free returns) and any item(s) remain your responsibility until they have been received by ourselves.
If you have any questions or queries regarding Delivery or Shipping, please get in touch and we’ll be happy to help.
Dear Customers, thank you for shopping at Catty Shack. Unfortunately due to circumstances out of our control, we cannot currently ship to you as often as we would like to with temporary opening hours being applied to a lot of Post Offices in the UK. Please allow extra time for shipping. Thank you for your understanding.
Regards - Catty Shack